Frequently Asked Questions

All our natural care products are developed and made in Turkey. Every step, from formulation to production, is carried out with a local production approach in line with quality and regulatory standards.

No. Since day one, Lalive has firmly opposed animal testing. None of our products or ingredients are tested on animals. Cruelty-free production is one of our brand's core values.

Depending on the ingredients and form, our products can be used for 6 to 24 months after opening. This is clearly shown on the packaging by the open jar symbol (PAO) and the number of months on it (M).

As a precaution, products containing essential oils are not recommended during pregnancy, especially the first months, or while breastfeeding. If you are unsure about using a product during these periods, we recommend consulting your doctor.

The vast majority of our products are vegan. We do not use ingredients of animal origin in our formulas.

Our only non-vegan product is the Lalive Natural Horsehair Brush. If you are looking for a vegan alternative, you can choose the Tampiko Herb Brush.

Yes. All our products are registered in the Republic of Turkey Ministry of Health's ÜTS (Product Tracking System). You can check them with the barcode number on the packaging in the “Cosmetic Product Listing” section of the ÜTS system.

At Lalive we choose recycled, recyclable and environmentally friendly packaging. Beyond our product packaging, all materials used in shipping and operations are made of recyclable paper.

All Lalive products are formulated with a simple, conscious approach that respects nature and the skin. In line with this approach, our formulas contain no ingredient that is commonly debated in skincare or at odds with our natural care philosophy.

Lalive products are free from parabens, silicones and their derivatives, ethyl alcohol, aluminium chlorohydrate, synthetic dyes, SLS, SLES and sulphate derivatives, petroleum-based polymers and chemical UV filters.

Every ingredient in our formulas is chosen with a needs-based, transparent and conscious approach. At Lalive the aim is to support care rituals with simple ingredients in harmony with nature that spare the skin unnecessary load.

Developed with natural ingredients, our range brings together hair, skin and body care products for different needs. Alongside them we offer products that complete skin and body care rituals: a lymph massage tool, a horsehair brush, a natural loofah, candles and essential oils…

In addition, for our Self-Care Club community we create products that carry the value you give yourself and the power of self-care into daily life. Tote bags, caps, care bags, sweatshirts and more are part of this collection.

No, all our products are designed to be unisex. Anyone who cares for their skin, hair and body can use all Lalive products with confidence.

Once your order is in our system, it is handed to the carrier within 1 business day on average. When it has been shipped, the carrier will send you a notification.

Orders placed through our online channels appear in our system within 1 hour at most, and you will receive a confirmation email. You can track your order under “My Account > Order History” after signing in to our website. You can also get help with your order status on our WhatsApp line 0536 016 27 20.

Orders are delivered within 3 business days on average within Istanbul and 5 business days outside Istanbul. Orders placed after 16:00 on Friday are processed on Monday and delivered from Monday onwards.

There are no deliveries on Sundays.

For unopened products bought on our website, returns are assessed within 14 days of delivery. You can send your return request via our WhatsApp line 0536 016 27 20, by email to bilgi@lalivenatural.com or through the Contact Form on our website.

For hygiene reasons, opened products can only be exchanged or returned if they are defective or cause an allergic reaction. You can send such requests via our WhatsApp line 0536 016 27 20, by email to bilgi@lalivenatural.com or through the Contact Form on our website.

You can request a return within 14 days of delivery for products that meet the following conditions:

· The product must be unused, undamaged and in resalable condition.

· The product must be sent back in its original packaging with all accessories, if any.

· For hygiene reasons, opened or used personal care products cannot be returned.

You can send us your return request by email to bilgi@lalivenatural.com. Once your request is approved, we will share the shipping details for the return.

After the product reaches us and has been checked, your refund is issued within 7 business days to your payment method.

To shop on our website, click the “Sign in” icon at the top right of the screen and choose “Create account”. Once you fill in the required details your account is created, and you can sign in with your email address and password.

You can safely pay with credit and debit cards from all banks, bank transfer / EFT, or one-step payment with iyzico.

Choose the bank transfer / EFT option at the payment step and make your payment to the bank account details shared with you. Please send your receipt to bilgi@lalivenatural.com afterwards. Your order will be processed as soon as we receive your receipt.

Yes. All transactions on our website are protected by an SSL security certificate. Your card details are encrypted during payment and sent to the secure servers of our partner banks. Lalive never stores your card details.